Warranty Information

SANUS SIMPLICITY Limited Warranty

Legrand AV Inc., maker of SANUS SIMPLICITY® branded products (“SANUS”), warrants to the original purchaser that all SANUS SIMPLICITY products (“Product(s)”) will be free of defects in material and workmanship under normal use for a period of five (5) years from the date of original purchase (“Warranty Period”). Because SANUS cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from a SANUS authorized seller, unless otherwise prohibited by law. SANUS Products are legitimately sold only by authorized sellers that are required to follow SANUS’s policies, procedures, and quality control standards. SANUS reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

What We Will Do:

If a claim is made under this limited warranty and, after investigation by SANUS, proves to be valid, SANUS will replace any defective Product part free of charge.

How to Get Warranty Service:

Purchasers who wish to make a warranty claim based upon a Product defect should call SANUS at 1-888-333-1376 for warranty service assistance. We will discuss the problem with you and once we confirm the Product is under warranty, we will ship replacement parts at no cost to you within 72 hours. This limited warranty does not cover the costs of removing and replacing defective parts from your SANUS SIMPLICITY Product. So, if your problem requires a repair technician, you must pay any labor charges.

Additional Exclusions:

This limited warranty does not cover any defects due to normal wear and tear, damage due to misuse, alteration to the Product, or negligence. This limited warranty is automatically void if your SANUS SIMPLICITY Product is modified in any way, improperly installed, taxed beyond its stated weight capacity or otherwise misused or abused. All SANUS Products are intended for indoor use only and any outdoor use voids this limited warranty. The limited warranty for wall and ceiling mounts is void if the mount is moved from its initial installation.

Limitation of Liability:

There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall SANUS be liable for any special, incidental, or consequential damages (e.g., cost of repairing or replacing other property which may be damaged when the Product does not work properly) based upon breach of this limited warranty, breach of contract or strict liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Effective Date: February 1, 2021